MEET OUR TEAM

Dr. Michael Fratkin

Dr. Michael Fratkin

Founder/Medical Director

Five Year Employee Badge

Father, husband, brother, son, and physician, Dr. Fratkin is dedicated to the well being of his community. Since completing his training, he has made his home and built his family in rural Northern California. He has served his community in primary care in a community clinic system, as a medical director of our local hospice, as a leader in the community hospital medical staff, and a transformative voice for improving the experience of people facing the end of life.
At a time of great demographic and cultural change in our society, Dr. Fratkin has created ResolutionCare to insure capable and soulful care of everyone, everywhere as they approach the completion of life.

ResolutionCare leverages partnerships with existing healthcare providers and payers to provide telehealth applications that bring greater quality of living and greater quality of dying. The Palliative Care team at ResolutionCare openly shares our expertise and mentorship so people can receive the care they need where they live and on their own terms.

Dr. Justin Chang

Dr. Justin Chang

Palliative Care Physician

With a background in family medicine, Dr. Chang has attained specialty board certification in both hospice/palliative medicine and Integrative Medicine. He has a particular interest in integrative medicine and believes that using all treatment modalities in an evidence-based manner can achieve a more sustainable use of resources and energy to help patients thrive within their individual settings.

During his time as one of the lead physicians at Integrative Primary Care clinic, at Renown Health in Reno, Nevada, he has also taught medical students and fellows from University of Nevada – Reno as Assistant Professor of Clinical Hospice and Palliative Medicine and Clinical Family Medicine. Dr. Chang was recently elected chair of the Osteopathic Special Interest Group associated with the American Academy of Hospice and Palliative Medicine.

A recent transplant from Nevada to California, Dr. Chang lives with his wife and 3 young children in Placer county.

Dr. Gregory Miller, MD, HMDC

Dr. Gregory Miller, MD, HMDC

Palliative Care Physician

With over two decades of experience in palliative and hospice care, Dr. Greg Miller brings an exceptional level of expertise to serving his patients’ quality of life and palliative care goals. In addition to serving as a palliative care physician for ResolutionCare, he serves as a medical director of the inpatient palliative care consultation service at Adventist Health St. Helena hospital and Adventist Health Clear Lake hospital. He also serves as the chairman of the St. Helena hospital bioethics committee.

Before beginning his practice in the Napa Valley, Dr. Miller was medical director of palliative care for the Urban Central Region of Intermountain Healthcare, a 500 bed facility in Salt Lake City, Utah.  He also served as a hospice physician for Quality Hospice and an adjunct associate professor at the School of Medicine at the University of Utah. Prior to these roles, he worked as medical director for other hospices in the Salt Lake City area, as well as the palliative care physician for the largest oncology practice in Utah.

He received his medical education at the Warren Alpert Medical School of Brown University in Providence, Rhode Island and completed a residency in Physical Medicine and Rehabilitation at the Hospital of the University of Pennsylvania in Philadelphia, Pennsylvania. He is Board Certified by the American Board of Physical Medicine and Rehabilitation and is Hospice Medical Director Certified.

Dr. Nathan Riley

Dr. Nathan Riley

Palliative Care Physician

Zachary Wagner

Zachary Wagner, MSN, RN, CMSRN, NP-C

NP & Director of Intake and Admissions Stabilization

Zachary received his education and training in palliative medicine and primary care, and he is certified as a family nurse practitioner. He has a special interest in palliative medicine and values the opportunity to have meaningful conversations with people about what is most important in their lives. In his spare time, he can be found volunteering with a homeless and rehabilitation center where he serves on the Board of Directors. Outside of medicine, Zachary enjoys spending time hiking, camping, and traveling.

Cheyenne Balsley

Cheyenne Balsley

Director of Daily Clinical Operations, HR & Administration

Five Year Employee Badge

Cheyenne Balsley is Finance Director at ResolutionCare. As a part of the founding team since January 2015, she has been an emerging leader for this groundbreaking, rural-focused and technology enabled hoame-based palliative care program that has cared for nearly 1000 people and families living with serious illness since our launch. Bringing nearly 20 years running her own successful medical billing business, Cheyenne has developed and oversees all of the claims and billing processes of the organization.

She is inspired to share her expertise as a catalyst for sustainable program development to bring more capable and compassionate care to more people and families living with serious illness everywhere.

Michael Kersten

Michael Kersten

Director, Partner Solutions

Michael Kersten has been an advocate, builder, and bedside presence in quality end-of-life and palliative care since circa 2006. Michael has been with Vynca for two years as Director of Partner Solutions where he managed customer relationships, developed reporting structures and case studies, and connected partners to advance care planning best practices across the Vynca network. Prior to that, Michael led the medical group side of a payor-provider partnership that launched the first home-based palliative care benefit for Hill Physicians with a coverage area from Sacramento to San Francisco, which shortly thereafter included SB1004 Managed MediCal patients, and developed an advance care planning program with care management and the physician network.

Michael’s work has been informed and inspired by his years as a hospice chaplain where the experiences of death and dying for those with and without advance care planning and interdisciplinary care were thrown into sobering contrast. Degrees include a MDiv from Naropa University and a MPH from UC Berkeley.

Michael is an amateur naturalist (and at one time a professional one), writer who regularly takes poetry workshops with the SF Writing Salon, swimmer, diver, freediver, follower of the breath, sivasana master, and delighted eater of vegetable-based desserts.

Leanne Lynch

Leanne (Lee) Lynch

Associate Director of Data Management and Care Coordination

Five Year Employee Badge

Leanne (Lee) Lynch is ResolutionCare’s Office Synergist: providing clinical, technical, operational, and administrative support to the team and care coordination to people cared for by ResolutionCare.

Lee has a Bachelor’s Degree in Geography from California State University Stanislaus and Master’s Degree at Humboldt State University within the Environment & Community Master’s Program.

In her spare time, Lee finds joy in backpacking, hiking, gardening, diy projects, crocheting, traveling to new places, and is passionate about sharing the benefits of palliative care.

Julie Mongomery

Julie Mongomery

Director of Compliance, Credentialing and Accreditation

Julie Montgomery is originally from Florida but has lived in upper East Tennessee for the past 14 years off and on. She graduated from the University of South Florida, Tampa, Florida with her Masters of Science in Health Informatics. She also holds a Bachelor’s Degree from King University, Bristol, Tennessee in Healthcare Administration. She graduated with honors Magna Cum Laude. She also has held her nursing license since 2002. Julie is a recipient of the 2019 HIMSS Davies Ambulatory Award of Excellence.

Julie has over 20 years of experience in the healthcare field with an extensive background in clinical and administrative fields. She has managed and led clinical staff, case managers, care coordinators, and other members of her teams for more than 17 years. She has worked the past nine years daily with population health, case management, care coordination, quality improvement outcomes, analytics, accreditation, compliance, and reducing medical costs. She has worked directly with operations, population health, managed care and accountable care organizations to develop workflows and processes to meet outcome performance in relation to governing boards, policies, procedures, metrics, measures, and key performance indicators. She has developed data collection systems, analyzed data, prepared and presented data on a regular basis. She has served as a consultant and leader directing clinical and provider staff on practice assessments, clinical builds, workflow designs, education, training, and integration with Electronic Health Records. 

Julie enjoys spending time with her family. She has a fiancé, two sons and a daughter. She likes boating, fishing, swimming, and football. The beach is her absolute favorite place. 

Kathy Strickland

Kathy Strickland

Associate Director of Enrollment Management

Kathy Strickland has over 16 years of hospice and palliative care experience. She has experience in the referral/admission process and most recently in quality and compliance. Kathy has a wealth of knowledge that she is excited to share and is looking forward to learning at the same time.

Maureen Tyra

Maureen Tyra, LCSW

Director of Social Support Services

Maureen is a Licensed Clinical Social Worker who received her Bachelor’s in Psychology and Master’s in Social Work from the University of Michigan. She started her career working with adolescents with substance abuse issues, adults with mental health issues, and high-risk moms struggling with their mental health postpartum. After taking a break to have children, Maureen returned to work as a social worker for a hospital in Minneapolis, where she was a social worker on the oncology and hospice units. Working on those units introduced her to the importance of advance planning and shared decision-making as her patients navigated the journey toward end-of-life.

Maureen was hired into a newly created Palliative Social Worker and Advance Care Coordinator position for that health system. This quickly became a full-time ACP Coordinator role, as she worked to implement a process for having ACP conversations with patients within the two hospitals and 20+ clinics, educating everyone from senior leadership to patients and their families about the critical role advance planning plays in having your wishes honored.

A move to LA included a transition to Supervisor of Case Management at an inner-city hospital, where she managed a team of 37. Eighteen months later she took a position as Director of Care Management for a home care agency start-up. This allowed her to build on her leadership and project management experience while also using her social work expertise to support both clients and caregivers.

Vynca/Resolution Care offered an opportunity to meld all of Maureen’s previous experience and bring her back into the Palliative Care/Advance Care Planning world, which has been her passion since her first introduction so many years ago. She’s very excited to join the organization!

Viane Frye, RN, MSN

Viane Frye, RN, MSN

RN Manager/Float Nurse

Anyone who has attended nursing school at CR, worked at hospice of Humboldt, or worked at St Joseph’s during the General Hospital days may know Viane Frye. Viane is a local long time teacher, director of nurses, administrator and hospice RN who lives in Eureka, CA. She has experience in telenursing, critical care, hospice care, and was a Cal-Ore Life Flight RN! 

Viane understands the work of ResolutionCare to be a calling and an ethical commitment. She believes we are leading the way to a healthier, more just, and more resilient community.

Paula Amis

Paula Amis, RN

Palliative Care Nurse

Five Year Employee Badge

Why did I want to join the amazing team at ResolutionCare? I have been a nurse for over 6 years working primarily in a hospital setting. I have always loved caring for others but I was starting to feel like I wasn’t making a difference anymore.

I have worked with Michael Fratkin, MD throughout my career and had begun talking with him about how I could make the difference that I wanted to again. I loved the idea of working with people and helping them in many different ways that would meet their goals, needs and wants. I was beyond excited when I was offered the job, and I couldn’t wait to begin my new role to help make a true difference.

I realize this all sounds selfish but I have lived in this community my whole life and wanted to help others in the community be empowered by healthcare. After working here for over a month, it couldn’t be more clear that I am in the right place. I am able to help others in ways I could not in a hospital setting. I thank everyone at ResolutionCare and the entire community for putting their trust in me.

Christina Frye, RN

Christina Frye, RN

Palliative Care Nurse

During her healthcare career, Christina has worked in long term care, acute care, correctional nursing, and hospice. Once she took on the role of case manager, she felt she had found her calling. Case management, palliative, and hospice care resonate deeply with Christina, and she is so happy to have joined the ResolutionCare team!

Christina is a mother to two young children. She enjoys cooking, soap making, road trips, and live music.

Melody Gorona, RN

Melody Gorona, RN

Palliative Care Nurse

Diana Hamilton, RN

Diana Hamilton, RN

Palliative Care Nurse

Diana began her career as a registered nurse over twenty years ago in Kentucky. Her areas of experience include acute care, triage, endoscopy and hospice and palliative care. Diana joined our team because she believes that providing quality palliative care is one of the most rewarding components of nursing and that every person should have the opportunity for betterment of quality of life.

Diana loves to cook and watch cooking shows. She likes to run and wander about the woods with her senior beagle. Diana holds a special place in her heart for those with special needs and advocates for autism awareness.

Anna Howard

Anna Howard, RN

Palliative Care Nurse

Anna Howard is a registered nurse with over thirteen years’ experience within the nursing profession.  Most recently, she has been employed as a hospice nurse, helping patients and families navigate through serious illness and crisis.  Anna has found hospice and palliative care to be a calling, one that allows her to be a helper in this world and connect with families during their time of need. Anna greatly values the team approach to patient and family care and feels that becoming a part of the ResolutionCare family has empowered her to continue her journey helping others.

Anna grew up in Baltimore, Maryland. She has lived in the beautiful mountains of Roanoke, Virginia and has spent the last eight years in Ventura/Ojai, California where she transitioned to hospice care. Having recently relocated to Humboldt County, Anna is looking forward to joining and helping the community thrive. A few of Anna’s greatest passions are hiking, photography, writing and growing things. Anna and her husband have a grown son and a little dog named Nacho, who is always by her side.

Robyn Jensen

Robyn Jensen, RN

Palliative Care Nurse

Robyn is a graduate of College of the Redwoods’ registered nursing program and is continuing her education at Humboldt State University. It has been a lifelong goal of hers to become a nurse, specifically in the specialty of palliative care.

Born and raised in Humboldt County, she is deeply familiar with the North Coast region and the unique needs that accompany rural living. As she has grown in her profession, she has found satisfaction in providing human centered care, personalized care settings, and creating access to support services that otherwise wouldn’t be available to our patients.

In her free time, Robyn is preferably outside, somewhere between redwood forest and the sea. Participating in activities such as backpacking, mountain biking, and skiing.

In her current position, she is committed to providing safe, ethical, and compassionate care to all our patients coming from different backgrounds and situations.

Hannah Lester

Hannah Lester, RN

Palliative Care Nurse

Hannah Lester is a 3rd generation RN and oldest of 8 children in her family, so she has been preparing for her career her entire life!

Hannah took her first steps toward reaching her nursing goals in high school, when she worked as a CNA, and continued to pursue her degree while growing her family. She has spent the majority of her career focusing on providing care to patients in home health, hospice, and palliative care.

As an enthusiastic nature lover, Hannah relocated to the majestic Mendocino Coast almost 10 years ago, and she now enjoys catching the occasional whale sighting while walking the trails around town. She is also Mom to a son and a daughter. When she had more free time, Hannah was a SCUBA Dive Master and loved spending time in the ocean as much as possible.

She is honored to have become a member of ResolutionCare’s team, and thrilled to be able to continue to serve communities in Northern California!

Kathy Mize

Katherine M. Mize, RN

Palliative Care Nurse

Five Year Employee Badge

Kathy was born, raised, and raised her own son on the California north coast, the oldest of six girls in a very close family. When her grandmother, herself a retired RN, was struggling with rapidly declining health, Kathy’s family trusted her to move into her home and care for her to the end of her life. That amazing, powerful experience moved Kathy to pursue nursing.

She feels fortunate to have worked in skilled nursing, ambulatory medicine and pediatrics. Her heart has always pulled her in the way of palliative medicine, particularly in-home, and she eagerly pursued the opportunity to get to work with the incredible team at ResolutionCare.

Using technology to bring the doctor remotely to people in their own homes is fantastic. Working with a loving, talented, multi-faceted team like this to take care of our community and loved ones is a dream come true for this small-town girl.

Diana Officer

Diana Officer, RN

Palliative Care Nurse

Sue Owens

Sue Owens, RN

Palliative Care Nurse

Nancy Scott

Nancy Scott, RN

Palliative Care Nurse

Nancy’s 30+ year journey in nursing so far continues to take her to the strength, beauty, resilience and depths of humanity at its core. Among many things, surviving a brain tumor at the age of 16 and receiving expertise and compassionate care inspired her to eventually pursue a career in health care. She has been moved by how intimate, transforming and rewarding working in advanced illness management and palliative care is. Being able to shed light in walking with and witnessing others on their journey is what Nancy has found to be her calling in life.
Nancy’s other passions include hanging out with her adult children, gardening, hiking, and walking along the American River with dear friends.

Blakely Winner, RN

Blakely Winner, RN

Palliative Care Nurse

Blakely began her nursing career in 2006 as an oncology nurse. Through the years, she has worked in several nursing roles from pediatric to adult both in acute and home-based care. The core of her nursing practice is treating the whole person, meeting them where they are and on their own terms. She strives to provide care that is free of judgement and full of compassion. In all that she has done, Blakely has always maintained a passion for palliative care and hospice.

She is currently enrolled in a Masters of Palliative Care program at the University of Colorado and holds a Holistic Nurse Baccalaureate Board Certification. Blakely is grateful to be able to share her dedication to our community by providing compassionate service to patients and families with Vynca/Resolution Care.

Paul Mueller

Paul Mueller

Outreach and Community Liaison for Mendocino/Lake County Region

Paul brings to ResolutionCare decades of experience working with non-profit organizations of all sorts of shapes, sizes, and missions. This includes over 20 years working as either the Executive Director or Development Director of hospices in Washington, Oregon, and California as well as over 50 years of experience serving on non-profit boards. In September, 2021 he left his position as the Executive Director of Hospice of Ukiah  to work for ResolutionCare. Paul brings to the position of Clinical Outreach and Enrollment Associate a deep knowledge of hospice and palliative care, established relationships with care providers, and a strong marketing and communication background.  When working as the Executive Director of Hospice of Humboldt County (1997 -2002) he had the opportunity to hire Michael Fratkin as their Medical Director—during their years together they developed a friendship based on caring and mutual respect.

It was Paul’s life experience that brought him to hospice and palliative care. In 1980 he joined a large gay chorus in Seattle which brought much excitement and adventure, including multiple trips to New York City where they performed at Lincoln Center and even Carnegie Hall. At the same time his friends started dying; within a few years over 100 of them had died from AIDS. He didn’t have to learn about pain management, symptom control, patients directing their own care or dying in their own homes amidst friends and family—those issues were a part of daily life. It was a short step from there to the fields of hospice and palliative care. Paul considers it a privilege and honor to continue that work as a part of the ResolutionCare team.

Toni Butterfield

Toni Butterfield, MSW

Social Worker

Toni was born in San Pedro, CA, and is a first generation Croatian-American. She is the mother of 2 rambunctious boys and a nature/ocean lover. She has long been interested in health and well-being, studying and working in public health and wellness for many years. She recently earned her Masters in Social Work from HSU with an emphasis in post-colonial perspectives and anti-oppressive methodologies.

Toni is passionate about healthcare advocacy and improving access for historically marginalized communities. Her practice utilizes person-centered, strengths-based approaches through an internal family systems framework. She feels very called to palliative care and has experience in hospice social work, which she found to be deeply profound and rewarding.

Toni is honored to be following the path of the women in her family who have been healthcare professionals, social workers and revolutionaries, and feels guided by their strength and compassion.

Agatha Franca

Agatha Franca, MSW

Social Worker

Agatha earned her MSW from Southern Illinois University. She lived in Illinois for over a decade prior to moving to Colorado with her partner and dog. Although she sometimes feels like a Midwesterner at heart, her roots are in Brazil where she was born.

Agatha views social work as a calling and a way to put her deeply empathic nature to good use. She discovered her passion for helping those living with serious illnesses when she became part of an interdisciplinary hospice team. She finds beauty in how empowering the proper treatment, planning, and resources can be. Previously, Agatha worked as a Child & Family Therapist with a focus on family preservation. She feels humbled and honored when she is welcomed to join others in their journeys and is trusted to witness their pain and joy.

Agatha enjoys spending time with her family and friends. Some of her passions include art, nature, and cuddling with her dog on the couch. She is inspired by the human capability to create individual and collective change through determination, compassion, and vulnerability.

Bryan Kraus, MSW

Bryan Kraus, MSW

Social Worker

Nikki Lang

Nikki Lang, MSW

Social Worker

Five Year Employee Badge

Nikki received her MSW from Portland State University in 2007. She has spent the last nine years working in both urban and rural hospitals and favors a strength based and person/family centered approach.

Nikki’s experiences over the years have taught her about the power of medicine, interdisciplinary teamwork, compassion and the resilience of the human spirit.  Being a daughter of a midwife and alternative healer, she is honored to step outside of the hospital model and approach a practice that sees the individual and their family through a more holistic lens.

Nikki was raised in the Santa Cruz Mountains and spent 10 years in Portland prior to re-locating to Humboldt County to be a part of a small family homestead.  Nikki lives with her husband and her six-year-old twins and is lucky to have both her mother and step-mother right next door. Nikki spends her free time cooking, gardening and thrifting. Nikki is passionate about social justice, advocating for the most vulnerable populations within our community, and inspired by Riot Grrrls everywhere.

Dana Landes

Dana Landes

Social Services Navigator

Five Year Employee Badge

A transplant from the Bay Area, Dana moved to Humboldt County to be close to her aging parents.  With a degree in psychology and wide range of professional and personal experience, she is excited to bring her unique gifts and talents to her position of Patient Care Coordinator.

Dana has a compassionate, tender heart and is hopeful to cultivate and strengthen these aspects of herself.  She couldn’t be happier to spend the best hours of the day and the best years of her life serving this team.  She whole-heartedly believes in the goals and values that this special group of people is fostering and creating.  She stands with ResolutionCare as it brings amazing resources to our community while educating and being an example to others.

Outside of work, Dana enjoys music and dance foremost! She continues to learn and practice drums while enjoying the transformative effects of listening to great music.  She is fascinated with the topics of metaphysics, science and philosophy.  She also enjoys the outdoors, hiking and yoga, spending time with friends and family. Her cats, Zildjian and Maybe are her sweet four legged companions.

Jacinda Hendricks

Jacinda Hendricks

Medical Support and Outreach Coordinator

Elizabeth Gregorio

Elizabeth Gregorio

Patient Outreach & Enrollment Care Coordinator

Emily Johnson, Community Health Worker

Emily Johnson

Community Health Worker and Care Coordinator

Jona Stewart

Jona Stewart

Community Health Worker and Care Coordinator

Jona was born in Seattle, Washington, but moved to California with her family as a child and has lived here on the North Coast since. She began her career as a caregiver in 2001, employed as a certified nursing assistant in one of the local skilled nursing facilities. In 2006, she began working with patients and families throughout Humboldt County as an in-home caregiver. She also spent some time as a program aide for the Humboldt Senior Resource Center’s Adult Day Health Services. One of the things she enjoys most about her job is seeing how much people have in common, even though they may come from different places and backgrounds.

Jona loves exploring the beautiful outdoors and spending time with family. The time she shares with family and friends is a very important part of her life. For Jona, family is having people in your life that care, support and watch over you, whether biologically related to you or not. As a caregiver when you spend time taking care of someone, you begin to consider them as a part of your family. They depend on you to be there and you depend on them for the emotional bond that you have created with each other. Family crosses all boundaries, all that matters is that you are a part of the support team.

Tanya Acosta

Tanya Acosta

Care Coordinator

Tanya was born in Shasta County and spent several years in Southern California before moving back to be closer to family. Tanya was in nursing school to obtain her BSN, but put that career path on hold to have her 2 beautiful children. With a passion to help others and wanting to give to the community, she started caregiving at an assisted living facility before working privately and eventually joining the team as a care coordinator.

Chantal Campbell

Chantal Campbell

Care Coordinator

Chantal was born in Humboldt county. She grew up helping people and honed her skills working for a local community center. She is passionate about helping clients navigate through healthcare and government systems and treating everyone equally with kindness and care.

Suzy Gaxiola

Suzy Gaxiola

Care Coordinator

Originally from San Diego County, Suzy has called Humboldt County home for 30 years. The natural beauty of the North Coast was what originally drew her to the area, but the vibrant community culture has proven to be just as essential as the lush green surroundings.

While raising her children, Suzy served many family organizations and non-profits on the North Coast, including a decade of service to the Discovery Museum, and as a host-mother to exchange students from all over the world.

With a professional background in library science and records management, she is thrilled to put her skills to use as a ResolutionCare team member participating in the compassionate care of others.

In her spare time, Suzy loves to cook for her family, make jewelry, and watch movies at home with her dog on her lap.

Heather Henshaw

Heather Henshaw

Care Coordinator

Heather was born and raised in Albany, Oregon. She knew at a young age that caring for people is what she was meant to do. She graduated from South Albany High School and immediately followed her heart and became a caregiver at an assisted living facility in town. She never had second thoughts about her chosen path. She has been a caregiver, medication tech, lead cook, and resident care coordinator throughout her career, all within her hometown at different facilities. Her motto is, “What a blessing it is to care for the ones who once cared for us.”

She married her high school sweetheart. They have 4 children, all boys. In her spare time she enjoys anything family oriented, being outdoors, baking, and cooking for her kids and their friends.

Lauren Johnston

Lauren Johnston

Care Coordinator

Debbie Leach

Debbie Leach

Care Coordinator

Debbie has had a passion for helping people since she was a little girl. She has been in healthcare for over 20 years in many different capacities, but her favorite is helping her humans navigate the system.

Debbie lives in beautiful Southern Oregon, which has many of the adventures she loves. She enjoys reading, hiking, and spending time with her family and her fur babies.

Emily Trutt

Emily Trutt, SHRM-CP

Assistant Director of Human Resources and Administration

Prior to joining the ResolutionCare team, Emily served as the Event, Marketing and Education Administrator for several organizations in the health and wellness field including the North Coast Association of Mental Health Professionals, Pacific Mindfulness and Om Shala Yoga. In addition, Emily is a certified birth doula and has been teaching yoga, mindfulness, meditation and breath work for over a decade on the North Coast.

Over the course of her time working as a Community Heath Worker at ResolutionCare, Emily has gained a clear understanding and profound respect for the competent, earnest, and gritty determinism it takes for this team to do what it does, day in and day out. She brings that insight and appreciation to her current role as the Assistant Director of Human Resources and Administration. “It is an honor to support the critical mission of ResolutionCare and serve this team I have grown to so greatly care about.”

Taylor Boone

Taylor Boone

Recruiter/Talent Acquisition and On-boarding Coordinator

Originally from Boynton Beach, FL, Taylor started her professional career in Marketing after graduating from Florida Atlantic University with her bachelor’s degree. She moved to Orlando, FL where she transitioned to working in HR. Quickly finding her passion in HR, she went back to school for her Master of Science degree in Human Resource Management from Troy University.

Taylor enjoys working in HR because of the opportunities to help people through challenging situations while also being able to bring joy to those looking for new job opportunities.

In her free time, Taylor enjoys travel, spending time with her family and pet bulldog, and eating at new restaurants. 

Mark Chacon

Mark Chacon

Information Systems Support Technician

Laura Rice

Laura Rice

Accountant

Lisa Duffy

Lisa Duffy, CNA

Billing Specialist

Lisa was born in Oregon, but raised in Del Norte County from a very early age. She owned her own business for many years until her husband Brian was diagnosed with a rare, aggressive form of lymphoma. It was through this illness that Lisa was introduced to the amazing group of people at ResolutionCare. The services and support that ResolutionCare provided led Lisa to her calling in life. Upon her husband’s passing, Lisa enrolled in school and became a CNA. Immediately upon graduation she accepted a position with ResolutionCare.

Lisa’s main goal is comfort, compassion and kindness for her patients in their most difficult time. When Lisa isn’t working you can find her hiking the trails through Northern California’s magnificent redwood forests or reading books about spiritual guidance and personal growth.  She loves playing with her grandchildren and two feisty dogs.

Pearl Greenlaw

Pearl Greenlaw

Medical Biller and Operations Data Reporting Coordinator

Over the years, Pearl’s life and career have taken her on many journeys and provided many experiences. From Texas to California, from culinary to tech support, from CPA firms to supporting private small business clients.

For a few years she found herself in the role of co-caregiver and seeker of information to help care for her then aging mother whose Dementia and subsequent Alzheimer’s diagnosis was slowly taking her mother’s capacities to care for herself away. With that said, the invaluable service and care that is at the heart and soul of ResolutionCare she feels is something her family would have found comforting and a bit of a beacon of light in a dark and confusing time.

Pearl is a Reiki Master of which she says she prefers to be considered a Reiki Master Student because as with everything in her life she is forever learning. She feels at a deep level that Reiki is a real source of support and a healing aid for the body, mind and soul. She loves spending time with family, especially her grandchildren. Her hobbies? Well, being at the ocean or in the forest, that is the best self-care she can imagine!

“Care is a state in which something does matter; it is the source of human tenderness.” ― Rollo May, psychologist

Brendan Balsley

Brendan Balsley

Palliative Care Assistant

Dr. Brian Mistler

Dr. “B” Brian Mistler, PhD

Chief People Officer and Chief of Clinical Service Operations for Vynca

See Dr. Brian Mistler’s profile at Vynca

A MESSAGE FROM MICHAEL

It’s Personal.

When we hear that we have a terrible illness that will shorten our life, it’s personal. When we learn about the benefits and trade-offs of the tests and procedures that will decide what treatments and medicines may help us, it’s personal. As we make our way through side effects, complications, insurance plans, phone calls, waiting rooms, pharmacies, labs, radiology departments, billing departments, emergency rooms, intensive care units, medical jargon, bad news, good news, family conflict, family meetings, caregivers, nursing homes, physical therapy, occupational therapy, speech therapy, psychotherapy, medication lists, medication interactions, medication errors, advance directives, wills, and the many losses, it’s personal.

Our living and dying are not medical. While it’s a natural truth that we all die, the last chapter of life is better centered in our homes and with our families.

We want healthcare providers that understand that we are not malfunctioning machines, exploitable consumers, or anything less than people like they are. We want to get the most possible benefit from medical technology and we need help to avoid the many pitfalls of our fragmented and complex healthcare system. And never is this more important than when we or somebody we love needs hospice and palliative medicine, or end of life care.

We need guidance, not guidelines. As we face the hardest challenge there is, we want to be seen as we see ourselves…as the people we are with the people that love us. We want to chart our own course on our own terms.
It’s personal.

ResolutionCare is just such a team of professionals providing such care to people in their homes and sharing this perspective to improve care wherever people with serious illness seek value in our healthcare system.

The economics of providing healthcare to those of us with serious illness are changing fast. As a society, we are realizing that “more” is not better. New ways of funding programs like ResolutionCare are being developed across the country to be driven by the value they deliver to people defined by them as satisfaction with their experience and well-being, rather than by the number of encounters or procedures that can be billed. That’s a very hopeful sign of sanity.

ResolutionCare is built on the strength of good sense, a great business plan, and a perfect moment as our society is engaged now in an electrified conversation about how care for people who are dying should be provided by the rest of us that are under the illusion that we are not dying.

We funded our start-up with an Indiegogo crowdfunding campaign because this project belongs to the more than 1100 people that have died under my care in the last seven years. ResolutionCare belongs to the community of families that understand the value of this work far better than I do.

ResolutionCare belongs to my community here in Northern California. ResolutionCare belongs to any and all in this global neighborhood that resonate with our goals and want to join us in bringing respect, kindness, and skills in service to those making their way through the greatest challenge all of us will face.

It’s personal.

So step in, sign up, and spread the word. ResolutionCare is ready to make as big a difference in the world as we can.

In community,
Michael D. Fratkin, MD
Father, Husband, Brother, Son, and Friend

OUR MISSION

Bringing capable and compassionate care to everyone everywhere in the face of serious illness.

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